NZXT Bait & Switch on PCIe Riser Replacement: Just Do the Right Thing

NZXT changed the replacement PCIe riser cable that we previously tested. This is immensely frustrating, because NZXT used our outlet as a means to clear the slate, but then silently changed.
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It’s been three months since we initially demonstrated that the riser cable included in the NZXT H1 was a fire hazard. In that time, NZXT repeatedly walked off every cliff they faced in trying to resolve the issue. From trying to sweep the issue under the rug to providing only a partial solution (and in an incredibly slow fashion), NZXT has ensured that the process has been akin to pulling teeth. Finally, NZXT started taking the right steps by issuing a soft recall (and then working with government officials on a formal recall) and sending us a sample of what NZXT implied would be the new riser. The riser, much like Portal’s cake, was a lie -- well, sort of. There are two risers, and we weren’t aware of the one that resembles a cheese grater. Today we’re going to conclude the saga of the NZXT H1 and see how the new riser cable is. We’re doing our best to include objectivity about the cable, but also include the deserved dose of subjectivity for the behavior NZXT has exhibited. This seemed like a slam-dunk resolution. Why NZXT couldn’t stick to the plan is beyond us, but we’ve seen enough to write the company off on its promises for the H1.

Watch our X-Ray analysis (ft. Creative Electron) of the good NZXT riser replacement:    • Fire or No Fire: New NZXT H1 Riser X-Ray &...  
Watch us showing how the original riser was dangerous:    • NZXT is Irresponsible & Dangerous: H1 Rise...  

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RELATED PRODUCTS

Grab a home fire extinguisher on Amazon: https://geni.us/68NAT
Smoke detectors on Amazon: https://geni.us/6P9lxl
Consider a case that doesn't have the H1's history, like the CM NR200P on Amazon: https://geni.us/gqJqOZX

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TIMESTAMPS

00:00 - Intro
01:35 - A Very Quick Recap of NZXT's H1 Fire Hazard
03:23 - The Cables NZXT Sent Us
08:14 - Stone’s Objective Analysis
10:34 - Conclusion

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Host, Testing: Steve Burke
Testing, Anger Translation: Patrick Stone
Video: Keegan Gallick, Andrew Coleman