How to Deliver 5-Star Customer Service In Your Dance Studio

This week, Nathan and Bec dive into giving clients that coveted “five‑star experience” in your studio - even if your budget doesn’t match a fancy hotel chain. After some hilarious (yet cringe-worthy) hotel misadventures - keys to wrong rooms, falling door frames, showerheads dropping mid-rinse - they ask: if hospitality fails there, how do we ace it in our studios? Expect oodles of practical tips from managing prop piles to mastering warm greetings, role-play training, and the magic of small but big-hearted gestures.

Key Takeaways

Team alignment is everything - when everyone’s on the same page, service fails are less likely.
Props away, studio pristine - it’s the little prep things so easy to forget that signal care.
Role-play plus feedback equals service upgrade - practice phone manners or end-of-class chats.
Build those connections - parents stick around (and forgive little mistakes) when they feel seen.
Meet, reflect and train regularly - termly check-ins, peer-led sessions, and sharing wins.
Train everyone - front desk and shy teachers, equally - service isn’t just one person’s job.

Head to the show notes link now to grab two weeks free in Dance Principles United Tribe: your backstage pass to more storytelling, tools, and support from Amanda and Bec.  https://www.danceprincipalsunited.com...