Customer Service English on the Phone ☎️ | Report a Problem, Request a Refund & Get Help
Автор: The Mr. English Podcast
Загружено: 2025-11-06
Просмотров: 4
Talk to customer service in clear, simple English — and get results. In this lesson, Nora & Jack teach short phone phrases you can copy to report a problem, request a refund, ask for a technician, confirm times, and finish politely. We also cover hold/transfer, bad connection fixes, escalation to a supervisor, and email/text confirmations. Repeat with us and speak confidently on your next call.
What you’ll learn
Friendly openings + verifying details (name, number, address, order/account)
One‑line problem statements (internet down, late delivery, wrong charge, damaged item)
Action requests (send technician, correct bill, replace/refund, reset password)
Time frame + confirmation (When will it be fixed? Email me the confirmation.)
Hold/transfer & bad connection fixes (repeat slowly, send by email/text)
Escalation (speak to a supervisor, escalation/reference number)
Strong, polite endings (Thank you for your time. I appreciate your help.)
Practice challenge
Comment 3 lines for your next call: opening + problem + action request. We’ll reply with a tip.
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Hashtags
#LearnEnglish #CustomerService #PhoneEnglish #EnglishForBeginners #EnglishConversation #EasyEnglish #SpeakEnglishNaturally #MrEnglishPodcast #NoraAndJack #RealLifeEnglish #englishpodcast #easyenglishconversation #morningroutineinenglish
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