Awkward Silences Episode 132: UX Insights with Competitive Research

Rachel Miles joins the Awkward Silences podcast to discuss the value of competitive research in UX and design. As the UX research lead at IBM, Rachel integrated competitive research at IBM to measure their products’ performance and to align their existing internal measures with external measures. She shares insights on selecting benchmark competitors or metrics, communicating competitive insights, and navigating legal challenges.

TIMESTAMPS:
[00:00:00] Start
[00:00:41] Rachel’s interest in competitive research
[00:02:27] What makes up competitive research?
[00:05:54] Choosing your competitors to benchmark against
[00:10:08] Determining benchmarking metrics
[00:16:33] Rule #1: Avoiding over fixating on the competition
[00:21:37] Opportunities for non-researchers to do competitive research
[00:23:28] Creating and sharing benchmark assets
[00:27:95] Managing participants for competitive methods
[00:30:11] Navigating legal challenges
[00:34:56] Priming participants for fake scenarios
[00:38:05] Teamwork makes the dream work in competitive research

Sources mentioned in the episode:
userinterviews.com/awkward

‍About Our Guest

Rachel Miles, UX Research Lead at IBM, is a user experience researcher and strategist. A self-proclaimed nerd of all trades, she loves to learn about everything that crosses her path. In her spare time, you might catch her reading, drawing, traveling, or working on her blog where she talks about where technology meets wellness.

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