Building a Future-Focused Business for 20 Years with Wayfair CEO Niraj Shah

During the first year of the coronavirus pandemic, e-commerce businesses soared as lockdowns kept shoppers indoors and focused on sprucing up their homes. In the next Leadership Lessons episode, Comparably co-founder/CEO Jason Nazar speaks to Niraj Shah -- CEO, co-founder & co-chairman of one of the world's largest online destinations for all things home. Wayfair grew quickly since it launched in 2002 by excelling at customer service and carrying one of the widest and deepest selections of items for every space, style, and budget. Headquartered in Boston, Mass. with operations throughout North America and Europe, Wayfair employs approximately 16,000 people, and generated $13.7 billion in net revenue for 2021. The retail giant's CEO will share his biggest leadership lessons and other topics, including:

The key elements to running a business as co-founders
The one trait all the best leaders have
Creating the best customer experience
The two things to look for when hiring & what to do when you've made a bad hire
Streamlining your schedule & learning how to say no