RevOpsAF Podcast Episode 62: Payments: A RevOps Problem in Disguise

In this episode of the RevOpsAF podcast, host Matthew Volm sits down with Vince Chiofolo, SVP of Revenue Operations at Dash Solutions, to explore a hidden churn driver most operators overlook: payments. 💳

Nearly 50% of subscription churn is caused by failed payments—yet many revenue teams treat payments as a finance problem, not a RevOps one. Vince breaks down why payments are central to retention, NRR, and customer loyalty, and how RevOps can turn payment friction into a growth lever.

📊 What you'll learn in this episode:
↳ Why payment failures account for nearly half of all churn
↳ How inbound and outbound payments impact customer experience
↳ Case studies from Spotify & Uber on optimizing payments for growth
↳ Tactics for RevOps teams to reduce involuntary churn and expand TAM
↳ The role of AI in fraud mitigation and the future of payments

👥 Perfect for: Sales Ops, Marketing Ops, CS Ops, and RevOps leaders looking to improve churn, NRR, and retention.

🔗 Related Content

RevOps structure & alignment: https://www.revopscoop.com/post/revop...

Opportunity best practices: https://www.revopscoop.com/post/back-...

Join the RevOps Co-op community: https://www.revopscoop.com/membership...

🤝 Connect with Vince on LinkedIn:   / vincechiofolo  

🤝 Connect with Matt on LinkedIn:   / matthewvolm  

💗 Not a member of RevOps Co-op yet? Join 17,000+ operators here:
https://www.revopscoop.com/membership...

🔔 Enjoy this episode? Subscribe to the channel and hit the bell icon 🔔 for more insights from the world’s best RevOps leaders.

#RevOps #RevenueOperations #CustomerSuccess #Churn #Payments