How AI and Quality Shape the Future of Technical Operations at Southwest Airlines | Jyoti Rai

Join us for an in-depth session on engineering trust at scale and how AI and quality are shaping the future of technical operations, presented by Jyoti Rai, Managing Director of Technology at Southwest Airlines, at QE Conclave 2025. Drawing from nearly 25 years of experience in aviation technology, this talk offers a rare, real-world perspective on how quality, cloud, and AI intersect in one of the most highly regulated and mission-critical industries.

🚀 Key Themes and Insights:
✅ Why Engineering Trust Matters: Learn why trust, reliability, and quality are non-negotiable in regulated environments like aviation—and how they directly impact safety, brand, and customer confidence.
✅ From Legacy to Cloud at Scale: Discover how Southwest Airlines transformed a complex portfolio of 55+ on-premise applications into a cloud-first ecosystem, enabling faster innovation and operational stability.
✅ Quality in AI, AI in Quality: Explore how quality builds trust in AI-driven systems—and how AI accelerates quality delivery when embedded correctly.
✅ DevOps, SAFe, and Empowered Teams: See how empowered engineers, scaled agile practices, and automated CI/CD pipelines improved speed without compromising quality.
✅ Protecting Data While Innovating Faster: Gain insights into balancing cloud adoption, data security, and continuous delivery across multiple teams and applications.

🔑 What’s in It for You?
This session is ideal for QE leaders, engineering managers, enterprise architects, and technology decision-makers seeking practical lessons on scaling quality, accelerating cloud adoption, and preparing organizations for responsible AI—without creating fragile systems.

🎤 Speaker Spotlight:
Jyoti Rai is the Managing Director of Technology at Southwest Airlines, leading transformative initiatives across Tech Ops. With deep expertise in large-scale modernization, engineering excellence, and operational reliability, she champions building systems that deliver speed, safety, and trust at scale.

Explore more insights from the global Quality Engineering community at https://qeconclave.com/

Follow us on LinkedIn:   / qe-conclave  

#QEConclave2025 #EngineeringTrust #QualityEngineering #AIInQuality
#EnterpriseAI #MissionCriticalSystems #CloudTransformation
#DevOps #SAFe #ResponsibleAI #AviationTechnology #TechLeadership