This Isn’t the Help Desk You're Looking For

Follow these tips to avoid falling victim to this scam:

Be suspicious of any unexpected calls from IT support. Verify the request is legitimate by contacting your organization’s IT department directly.
Don’t download any software at the request of someone from an unexpected online chat or call. Always stop and think before you select a link!
Never give screen-sharing access or remote control of your computer to someone you can't verify. Scammers often create a sense of urgency to rush you into making a mistake.