Stop Escalating Tickets Manually in GLPI !
Автор: GLPI
Загружено: 2025-07-28
Просмотров: 1126
SLAs are tools that service teams and clients use to agree with quality levels of services. At the same time, SLAs are like living things.
Once an SLA starts running, new actions might need – and certainly will need – to be performed in order to service requirements are fulfilled.
That's where Escalation Levels for Time to Own, and to Resolve, will set the pace of your support team. Be it, by adding new people to a ticket when half the due time is done, be it to remind assigned technicians that the ticket still needs some attention, or changing a ticket's priority.
With Escalation Levels in GLPI, your team can focus on top priority tickets, and let the tool do the complex parts of organizing all of these queues.
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