Responding to Negative Reviews
Автор: Vendasta
Загружено: 2022-02-01
Просмотров: 1274
Negative reviews are bound to happen in business, but you can turn that negativity into an opportunity depending on how you respond. Check out these tips to ensure you turn those negative reviews into business opportunities every single time.
👉 Vendasta pioneered online reputation management software for agencies. Since 2008, we’ve helped 2+ million businesses manage billions of customer reviews, mentions, and online listings.
👉 Check out our reputation management solutions here: https://www.vendasta.com/reputation/r...
👉 Check out the Vendasta blog for valuable insights for your agency: https://www.vendasta.com/blog/
00:00 Introduction
01:42 Tip 1: Apologize and express sympathy
02:07 Tip 2: Insert marketing in your response
02:33 Tip 3: Take the conversation offline
03:04 Tip 4: Avoid using your business name or search keywords
03:17 Tip 5: Keep it short
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