How to Automatically Create Knowledge Articles from Slack | Aisera AI Demo

See how Aisera's AI Agent platform automatically captures resolutions from your Slack channels and turns them into a powerful, searchable knowledge base. Reduce repetitive work for your IT agents and solve tickets faster than ever.

In this demo, we walk you through Aisera's Slack knowledge generation feature. You'll see how to connect Slack as a data source, automatically create a ServiceNow ticket from a Slack conversation with Aisera Assistant, and use our Agent Assist to provide instant, accurate resolutions drawn directly from historical Slack conversations. Stop letting institutional knowledge disappear.

👉 Request a demo: https://aisera.com/demo/
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VIDEO TIMESTAMPS:
0:00 - Introduction: From Slack Chats to Knowledge Articles
0:20 - How to Connect Slack as a Data Source
1:02 - Live Example: Employee Reports VPN Issue in Slack
1:22 - How the IT Agent Sees the Ticket in ServiceNow
1:31 - Aisera AI Agent Assist Recommends a Solution
2:13 - Analyzing the Original Slack Conversation
2:46 - How to Configure an AI Knowledge Generation Job
3:01 - Knowledge Generation Dashboard & Issue Clustering
3:27 - Key Benefits: Reduce MTTR & Boost Agent Productivity
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KEY FEATURES & BENEFITS:
✔️ Reduce repetitive work for service desk agents
✔️ Speed up problem resolution
✔️ Make support more efficient for employees
✔️ Scale IT support with minimal human involvement

Learn more at: https://aisera.com/
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