AI taking jobs in Indian call Centers ??

Companies prefer AI because it’s faster, cheaper, and error-free. A single AI tool can handle the workload of dozens of agents — without breaks, salaries, or burnout.

However, this shift is also creating a major disruption. While low-skill jobs are disappearing, there's a growing demand for roles in AI training, oversight, and development — meaning the nature of work is changing, not just vanishing.