Mike Kotzen's Inflection Point: When Technology Limits Your Mission Impact | Amivie CEO

🎯 When should mission-driven organizations invest in technology? In this powerful clip from the Hart & Hustle Podcast, Amivie President & CEO Michael Kotzen shares the critical inflection point that forced his company to choose between scaling impact or staying comfortable. From serving 300 clients to over 8,000, he reveals why most systems are only used at 30% capacity and how his team slowed growth to get their technology foundation right.

🔑 KEY TAKEAWAYS:
The inflection point moment: when existing technology limits your mission impact
Why most electronic health records are only utilized at 30% of their capability
The strategic decision to slow growth in order to build scalable infrastructure
How AI tools like Gemini are being used for remote team coordination across 20 states
Navigating government budget pressures while maintaining focus on clients and employees
Leadership wisdom: "Experience has been by far the best teacher"

⏰ TIMESTAMPS:
00:00 - The Technology Investment Decision That Changes Everything
00:36 - From 300 to 8,000 Clients: Building Scalable Systems
01:23 - Why Most Systems Are Only 30% Utilized
01:36 - Exploring AI for Home Care Administration
02:54 - Navigating Medicaid and Government Budget Challenges
05:03 - Where Leadership Wisdom Really Comes From
06:14 - The Power of Failing, Learning, and Surviving

📋 EPISODE RESOURCES:
Watch the full episode with Michael Kotzen
Learn more about Amivie: https://amivie.com

🚀 ABOUT FRANSIS:
FRANSiS helps mission-based organizations modernize communication and scale community engagement through SMS-powered conversational AI. Learn more at https://fransis.ai

🎙️ SUBSCRIBE & CONNECT:
Subscribe for weekly clips on nonprofit technology and mission-driven leadership
Follow Hart & Hustle on LinkedIn:  / %f0%9f%a6%8dkeenan-hart%f0%9f%92%9c-65419811a  
Questions? Email: [email protected]

#hartandhustle #TechnologyInvestment #ScalingImpact #nonprofitleadership #healthcaretechnology #Amivie #leadershiplessons