Interview with employers using RTI

Interview with employers using RTI - The aim of this research was to measure and provide
insights into the RTI EOY experience and about the
benefits and burdens for employers compared with reporting under the previous PAYE system. Both
qualitative and quantitative research were
used to meet the research objectives
Where possible, the respondents for the
quantitative
research were the individuals who had already
participated in the earlier research (assuming they had agreed to participate in future research) plus
some further stage 3 pilot participants who had not been previously interviewed. A total of 756
telephone interviews were conducted between 19 June and 17 July 2013, with a response rate of 59%.
The sample for the
qualitative
research consisted of a sub-sample of 28 of those employers who had
been interviewed at the quantitative stage and who
had agreed to further research. This sample was
selected so as to provide a broad spread of employ
ers on key demographic and attitudinal criteria. The
qualitative interviews were carried out between 3
and 12 July 2013.
2.2.
Key findings
The anticipated benefits in previous research of an easier and less expensive EOY under RTI have
generally been borne out. In-depth qualitative anal
ysis of the customer journey revealed that RTI has
reduced the burden on some employers by eliminat
ing the most time-consuming parts of the current
process.
Those employers reporting technical difficulties or who were less confident about the EOY process going
into it did have a less positive EOY experience. Ne
vertheless they anticipated that next year will be
better.
Levels of confidence in understanding EOY requirements under RTI were generally high. Prior to EOY,
91% of employers were very (36%) or fairly (55%) co
nfident of their understanding. Just 9% said that
they were not confident. Post EOY, confidence ha
d increased further such that 54% of employers were
very confident that they had done everything requ
ired and a further 41% of employers were fairly
confident.
Types of pilot employer who were less likely to be
confident about EOY under RTI were micro businesses.
This less confident group was also more likely than average to have sought support from HMRC
(64% vs.
only 48% of those who were very confident). This
support would appear to have been effective because
72% of the not very/not at all confident group then rated themselves as either very or fairly confident
post EOY. However, the channel of support employ
ers were most likely to use to contact HMRC for
support was the telephone (72%).
Employers’ overall assessment of EOY under RTI was positive. Three-quarters of employers said that
EOY had been either very (28%) or fairly (49%) easy to deal with under RTI. Only 9% said it had been
difficult. Furthermore, over half of employers said
that they found EOY under RTI easier to deal with
than they expected and almost all said that they expe
cted EOY to be either as easy, or easier, next year
compared to this year.
The types of employer who were less likely to find
EOY easy/easier under RTI were the ones already
highlighted as being less confident about EOY under RTI, namely micro businesses.

Source: https://www.gov.uk/government/uploads...
Website: http://callietimothy.com/
Video:    • Interview with employers using RTI