A301. Neuroscience Hacks for KM Practitioners

In today’s age of rising GenAI, KM leaders need to learn how to leverage new technologies while continuing to deliver efficient and inclusive solutions for organizations. They increasingly need to justify their relevance, get “buy-in,” and up their game. That means knowing how to better read and communicate with people, quickly grasp what’s important, and stay grounded while engaging colleagues in implementing KM processes. Our speaker uses tested neuroscience concepts to provide tips for promoting trust within teams, learning, and decision making. She explores how these can help colleagues understand and embrace KM processes and foster knowledge-sharing cultures. She draws on recent research to share neuroscience hacks to improve mindful communication with stakeholders as well as practical techniques to support resilience, especially for KM practitioners facing resistance often accompanying slow organizational progress in establishing KM policies.

Speaker:
Ninez Piezas-Jerbi, KM Consultant (MCLIP), KM Peer Mentoring Lead and Former Chief, KM Section, World Trade Organization (WTO)