Where AI Is Headed—and Why Most Teams Aren’t Ready Yet

In this episode of AI in Finance, Matt Reiner explores the tension between what AI can do and what’s actually being implemented. While some researchers are forecasting autonomous AI economies that will transform decision-making, hiring, and operations—most organizations are still trying to figure out where to even start.

Matt unpacks three key developments shaping this disconnect:

AI agents are beginning to perform transactions and research at a level that challenges traditional client service models.

Slower-than-Expected Adoption: Entry-level hiring is declining, but firms haven’t yet clarified what roles humans vs. machines should play.

Everyday Tools Are Already Here: Email automation and assistive AI are streamlining advisor workflows—raising client expectations along the way.

Throughout the episode, Matt emphasizes a practical message: the future isn’t about replacing humans—it’s about using AI to create space for deeper human value.

🔍 Highlights:

Why AI agents may reshape how we think about delegation and task ownership

What’s stalling real AI adoption inside financial firms

How everyday tools like email agents are changing client communication

A look at the growing expectation gap between firms and clients around speed and responsiveness

💡 Takeaways:

Start conversations with clients about the AI tools they’re already using

Redefine entry-level roles to focus on collaboration with AI, not competition

Partner with compliance early to prepare for secure AI-powered interactions

View AI investments as infrastructure, not add-ons—prioritize tools that directly support your client experience

Communicate clearly with clients about how you use AI—and why trust still lives with you

📥 Watch the full episode now and explore how to evolve with the technology—without losing what makes your practice irreplaceable.
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Matt Reiner is a CFA®, CFP®, fintech entrepreneur, and industry thought leader dedicated to helping financial advisors scale their firms, elevate the client experience, and lead with clarity. As a Partner at Capital Investment Advisors, Matt blends real-world advisory experience with innovative thinking to shape the future of wealth management. He also hosts The Future Proof Advisor podcast, where he explores what’s next for the industry through conversations with top voices in fintech and finance.

🎙 Listen to the podcast: https://www.mattreiner.com/podcast
🔗 Connect with Matt on LinkedIn: linkedin.com/in/mattreineratl