How Businesses Can Learn to Trust AI Outputs | Salesforce CIO Corner

How can AI earn the trust of CIOs and CTOs? With 93% of IT leaders hesitant to fully trust AI outputs, the need for robust, transparent, and reliable AI systems has never been more critical. Hear from Salesforce CIO, Juan Perez, and Kyall Mai, CIO of Esquire Bank, about why features like data masking and audit trails are crucial for enterprise-first AI models, why it’s vital for companies to form AI councils, and how AI agents will transform the workplace.

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00:00 - Introduction
00:48 - How Can Companies Learn to Trust AI?
02:50 - Why Don't IT Leaders Trust AI Outputs?
03:31 - What is an AI Trust Layer?
04:40 - How Can Companies Use AI for Customer Marketing?
06:22 - How Will AI Agents Transform the Workplace?
08:56 - Links for more Information

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