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How to Create a Premium Client Experience (Client Management Tips) | Focal Conversations Episode 6
Автор: The Dual Exchange
Загружено: 2026-01-08
Просмотров: 50
Описание:
Is your client management process feeling more like a chore than a strategy? It’s time to level up. On this episode of Focal Conversations, we discuss how to audit your current workflow and inject "The Experience" into every touchpoint.
Key Takeaways:
-Mapping out your client’s emotional journey from lead to off-boarding.
-Small gestures that make a massive impact on client satisfaction.
-Handling difficult conversations without breaking the experience.
-Why "over-delivering" is a myth (and what to do instead).
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