Retail is still about people | Kumar Rajagopalan's at Retail HR Tech Summit 2025

In this powerful opening address at the Retail HR Tech Summit 2025, Kumar Rajagopalan, CEO of the Retailers Association of India (RAI), shares his perspective on how retail is evolving—and why the fundamentals haven’t changed.

📌 What you'll hear in this Welcome Address:
• Why saying "Good morning" still matters in a tech-enabled world
• The blurring lines between HR, operations, and leadership
• How AI and HR Tech are reshaping retail—but people still make the difference
• The story behind hosting the summit in a 100,000 sq. ft. live retail environment
• A reminder that every second in business is a trade-off—so make it count

✨ Whether you’re in retail, HR, or tech—this talk is your cue to connect, converse, and collaborate for the future of the industry.