Proven Ways to get REPEAT Etsy Customers! | Start an Etsy Shop in 2023 ep. 12 | Type Nine Studio

If you think having a small biz gives you the ability to finally be an a** to customers... think again! Here's how you can ACTUALLY get repeat customers on Etsy, through every step of the customer's journey. This is one area that you have almost complete control over!

This is episode 12 of my How to Start an Etsy Shop in 2023 series - watch the playlist here -    • Start an Etsy Shop in 2023!  

TIMESTAMPS:
0:00 - Customer service
0:48 - Not just for problems
2:19 - Quality and experience
2:48 - First impressions
3:24 - Initial contact
5:13 - Checkout process
6:04 - Processing time
8:06 - Unboxing
9:41 - Using the item
10:16 - Is it memorable?
11:42 - Issue resolution
12:38 - Most common issue - missing package
15:26 - When all else fails

The USPS missing mail search (might want to bookmark this) - https://www.usps.com/help/missing-mai...




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AFFILIATE / REFERRAL LINKS
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Haven't started your Etsy shop yet? Use this link to sign up and we both get 40 free listings! - https://etsy.me/37vEnnJ




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Howdy! My name is Abby and I've been selling on Etsy since 2016, and have been full-time since 2020. I love sharing my knowledge and advice about Etsy and running a small business!