S1 E5 Death Row to Desk Adjusting

Welcome to another episode of "Off Script," where we peel back the layers to reveal the stories behind the people powering Claims Consortium Group (CCG) and Synergy Cloud. In this episode, Jeremy Hyams sits down with Lauren Okey, a dedicated Desk Adjuster based in our Stoke office.

Lauren Okey’s role as a Desk Adjuster involves overseeing property claims both at a desk level and on-site when needed. Her typical day includes triaging claims after they come through the First Notification of Loss (FNOL) process and ensuring the most appropriate course of action is taken. Lauren reviews property claims, provides technical knowledge to the wider team, and oversees various reporting requirements. Passionate about technology, she is always exploring how it can enhance the desktopping of claims.

Lauren’s journey into the insurance industry is as unique as it is fascinating. Before joining the world of insurance, she studied criminology and criminal justice at university, both in the UK and the United States. Yes, you guessed it—Lauren is the member of the CCG team who has spent time in a maximum-security prison and interviewed inmates on death row.

In this episode, Lauren shares how her background in criminology influences her approach to technical problem-solving in the insurance sector. Her love for the technical side of claims and the new challenges that arise daily keeps her engaged and motivated.

By sharing these personal stories, we hope to give you a deeper understanding of the people who make Claims Consortium Group and Synergy Cloud what they are today. Don’t miss this insightful episode featuring Jeremy Hyams and Lauren Okey.