🤖 ServiceNow AI Agents Explained | Build & Configure Your First AI Agent Workflow

🚀 Build AI Agents in ServiceNow | Step-by-Step Tutorial

In this video, we’ll dive into one of the most exciting innovations in ServiceNow — AI Agents! 🤖
Learn how to build, configure, and deploy AI Agents in ServiceNow and explore how they can automate complex business processes through intelligent decision-making.

💡 What are AI Agents in ServiceNow?
AI Agents are intelligent, autonomous components within the Now Platform that can perform actions, analyze data, and make contextual decisions — all without constant human intervention. They enable organizations to streamline workflows, improve efficiency, and deliver faster resolutions by combining GenAI, Flow Designer, and Now Assist capabilities.

🧠 What is an AI Agent Workflow?
An AI Agent Workflow defines the logic and process that the agent follows to complete its tasks. It includes the steps, decisions, and integrations required for the agent to act intelligently — such as identifying intent, triggering actions, fetching data, and providing responses automatically.

🎯 In this video, you’ll learn:

What AI Agents are and how they work in ServiceNow

How to create and configure an AI Agent from scratch

How to design an AI Agent Workflow for intelligent automation

Real-time demonstration of agent execution in the Now Platform

📚 Perfect for:
ServiceNow Developers, Administrators, and anyone exploring GenAI and Automation in the Now Platform.

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