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Atlassian Live Learning: Jira Service Management for IT Teams
Автор: GRYD․IO
Загружено: 2024-12-12
Просмотров: 2208
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Discover how to manage IT effectively with Jira Service Management! In this Atlassian Live Learning session, you'll explore best practices and tools to streamline IT team workflows.
✅ Key terms like request types, agents, workflow, customer portal.
✅ Request types and how to configure them effectively.
✅ Setting up diverse workflows, from escalation paths to approval processes.
✅ Managing agents' queues to ensure order and clear priorities.
✅ Maintaining SLAs to avoid breaches and deliver exceptional service.
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