Your Robotaxi Is Here, But Can You Trust It?

Driverless cars are speeding onto America’s streets, but whether the public will trust robotaxis remains an open question.

Nearly two-thirds of Americans said they would not want to ride in a driverless passenger vehicle if they had the opportunity, according to a Pew Research Center survey. That’s because residents in cities that have yet to experience robotaxis remain unfamiliar with the technology while those in cities with driverless cabs have not yet forgotten about high-profile accidents involving other companies, like GM-owned Cruise. Now Tesla, the loudest and most bullish self-driving proponent of them all, is due to unveil its long-awaited robotaxi after years of unfulfilled promises. The company’s existing Full Self-Driving technology, where a human is still at the wheel, has drawn the scrutiny of regulators and multiple lawsuits after hundreds of crashes. Experts say a great presentation from CEO Elon Musk won’t guarantee a safe robotaxi network. Tesla’s upcoming robotaxi launch threatens to throw the whole autonomous vehicle space off course.

Alphabet-owned Waymo is the leader in the space in the U.S., with the company claiming it has notched more than 22 million driverless miles. It has proven that there is strong consumer demand, with weekly paid rides in San Francisco, Los Angeles, Phoenix and Austin doubling in just a couple months. And Waymo has worked on building its reputation, launching an online safety hub with data arguing that its cars are safer than human drivers.

Besides Tesla, other competitors are also looking to jump into the race. Amazon says it is getting ready to roll out its fleet of Zoox cars, and Cruise is resuming operations after a 2023 accident led regulators to ground the fleet. Wall Street is already looking ahead to a driverless future, with one analyst arguing that if it hadn’t been for generative AI, 2024 would have been the year of the robotaxi.

CNBC’s Deirdre Bosa speaks to Waymo riders in San Francisco and folks on the street in New York City to find out whether Americans are ready for robotaxis.

Chapters:
1:17 Chapter 1 - Your robotaxi is here
6:14 Chapter 2 - Can you trust it?
10:48 Chapter 3 - An autonomous world

Anchor: Deirdre Bosa
Produced by: Jasmine Wu, Laura Batchelor, Drew Troast
Edited by: Lisa Setyon
Supervising Producer: Jeniece Pettitt
Field Production: Jessica Xing
Animation by: Jason Reginato, Chrsitina Locopo
Additional Footage: Getty Images, Waymo, Zoox, Wayve, Tesla

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Your Robotaxi Is Here, But Can You Trust It?