Former Amazon Mgr: How AmazonFresh and Wholefoods use Bananas to keep shoppers coming back

With hands-on experience driving profitability for Amazon’s grocery and apparel arms, Blake Lawson discloses the operational secrets of @amazon @amazon PrimeNow and @AmazonFresh Now, including their banana alarm strategy that alerted the retailer to critical stock shortages.

Watch full episode:    • Ex-Amazon Manager: "Free returns are dead!...  

This inventory management approach drives sales consistency and customer retention. Retailers can also integrate AI and augmented reality into their operations to personalize the shopping experience and lower costs.

Additionally, while offering free returns is considered a fundamental customer service strategy, they’re often costly, so finding a balance by incorporating limits is crucial to long-term sustainability.

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