From Police Force to Partner: Transforming Quality Culture
Автор: Ease io
Загружено: 2025-08-18
Просмотров: 12
Quality departments often get viewed as the company police force, creating tension and conflict across manufacturing organizations. In this episode of Shop Floor, Top Floor Talk Show, host Josh Santo speaks with Steve Povenz, former Director of Quality at Shape, who breaks down why this perception develops and how to fix it.
Steve explains the root causes behind adversarial quality relationships. Competing metrics between departments create natural conflicts. When manufacturing gets measured solely on throughput while quality focuses on corrective actions, teams work against each other instead of together. Poor engagement from quality professionals who stay at their desks rather than on the shop floor makes the problem worse.
Steve demonstrates how vulnerability creates partnership. He transformed a struggling plant by telling the operations manager that her problems became his problems. Steve joined every safety investigation and improvement effort, proving quality adds value beyond finding problems. The partnership delivered a 60% drop in customer incidents and major cost reductions.
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