Fix or Fire? A House Manager's Guide to Coaching Problem Staff

You know the type—talented, high-performing, but impossible to work with. In this episode of Dear Billionaire, we dive into how to coach the uncoachable—or cut ties with toxic staff for good.

🚨 Skipping straight to termination might feel tempting, but it’s lazy leadership. Real leadership means offering clear, documented opportunities for improvement.

Whether you're a house manager, estate manager, or high-net-worth homeowner, this episode will give you the tools to:

✔️ Identify when to coach—and when to cut ties
✔️ Document expectations and build accountability
✔️ Reduce turnover and burnout among collaborative staff
✔️ Protect your team culture from entitled behavior

📘 Purchase Kelly’s Staff Success Plan Template Package: https://www.estatemanagementsystems.c...

𝐍𝐞𝐱𝐭 𝐒𝐭𝐞𝐩𝐬:
📧 Get our "Master List of Lists for Managing a Mansion": https://www.estatemanagementsystems.c...
📲 Talk 1:1 with Kelly: https://calendly.com/estate-managemen...
🛒 Shop: https://www.estatemanagementsystems.c...

⏱ 𝐓𝐢𝐦𝐞𝐬𝐭𝐚𝐦𝐩𝐬:
00:00 – Smug chef, fed-up staff
01:44 – Signs you're dealing with a problem employee
02:20 – Real-world example: Joe the Chef
06:37 – The 6-step framework to coach or terminate
11:37 – Final takeaway: Great food isn’t worth a fractured team
12:19 – Kelly’s Staff Success Plan Template Package: https://www.estatemanagementsystems.c...

#Coaching #termination #leadership