How to Create a Knowledge Base in HelpScout

In this video, we’ll walk you through the steps to create a knowledge base in HelpScout.

A knowledge base helps your customers find answers to common questions without reaching out to support. With HelpScout's Docs feature, you can create organized, searchable articles that reduce support volume and improve customer experience. This tutorial shows how to set up your Docs site, add categories, and publish helpful content.

👉 Try it interactively here: https://app.supademo.com/demo/cmdmy85...

What kinds of articles are in your HelpScout knowledge base? Let us know!

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