Reshaping Warranty in the Age of Intelligent Service w/ Josh Russell, Circuitry.ai

For service leaders, warranty and service contracts processes have long been a source of hidden cost, customer frustration, and frontline burnout. As equipment and the associated service offerings become more complex and customer expectations rise, the old way of stacking business rules simply can’t keep up. That’s why the shift to AI-driven warranty intelligence isn’t just about upgrading technology and updating business rules, but about having a lever for growth, efficiency, and experience that reshapes the overall service strategy.

Tune in on September 4th at 12pm EST for the next episode of the inService Podcast Live. We’ll be joined by Josh Russell, VP of Products for Circuitry.ai to explore how AI is reshaping the service experience for complex and critical equipment. Drawing on decades of experience in warranty systems and service enablement, Josh will unpack why legacy approaches fall short, how AI makes a measurable impact across the service ecosystem, and what this transformation means for the maturity of service organizations.

Josh Russell is an accomplished product leader driving innovation in the SaaS landscape. As Vice President of Product at Circuitry.ai, he brings over 20 years of engineering expertise and extensive domain experience in after sales and support to deliver transformative SaaS software solutions. With a proven track record at Syncron, leading the Product and Consulting Excellence department, Josh has delivered solutions for Fortune 500 clients, including Philips Medical Devices, Cummins Engines, AGCO, and Kohler Power. His ability to optimize service lifecycle management while fostering a culture of continuous improvement has established him as a forward-thinking executive in product strategy and service fulfillment management. Josh’s blend of technical knowledge, collaborative leadership, and customer-first vision continues to push boundaries and elevate industry standards.