Using the Webphone with your browser at Carolina Digital Phone

In this Carolina Digital Phone Training video series we provide a practical walkthrough of our Web Phone application and the core features you can use from any modern browser.

This video shows you how to launch the Web Phone from the Carolina Digital Phone portal, log in securely, and confirm your SIP registration so you know your account is ready to make and receive calls. We walk through the default contacts view, including how to see availability status, call or chat with coworkers, and manage favorites and personal contacts.

You will also learn how to:

Access and listen to voicemail using the visual voicemail interface
Review call history and recent activity
Use internal chat and SMS, when enabled on your account
Add, edit, search, and sort contacts
Verify your Web Phone connection using the SIP status indicator

The video demonstrates how to place outbound calls, answer inbound calls, and use common in-call features such as mute, hold, transfer, three-way calling, switching calls between devices, and call recording. We also cover how incoming call notifications work, including screen pops and headset alerts, along with the options to answer, ignore, or reject a call.

Finally, you will see how to switch between compact and expanded views, where the expanded layout provides quick insight into voicemail counts, missed calls, unread conversations, and your active answering rule.

This is a helpful starting point for users who want the flexibility of making and receiving business calls directly from their computer while staying connected to their team.

Need help? Call us from your Carolina Digital Phone dialing 611 or call (336) 346-6000