Royal Mail Royal Fail

Mostly, running a brewery is a lot of fun, meeting lots of great people and sharing the love. But every now and then, things get in the way, and are irrevocably broken beyond our control.

Sadly we have become desensitised to poor service, our expectations of corporate entities actually caring about providing a quality service and customer care are so low that the only surprise we get is the amount of profit and corporate bonuses paid to their board and shareholders.

Royal Mail have year on year decimated a once loved institution and are now no better than any other corporate greed led business. They don't care about me, or you so long as the dividends keep rolling into their tax-free offshore bank accounts.

And the sad reality is that the executives and managers are not the ones who have to put up with our anger and frustrations. That particular joy is left to the people on the desk, or the Postie delivering your mail.

To say I'm disappointed with Royal Mail is an understatement and I can see why morale within their workforce is at a record abysmal low.

I see little or no chance of anyone acting on our package, and the complaints procedure is akin to visiting the dentist so people just don't bother.

The reality is, Royal Mail is broken.

View the tracking history here:
https://www.royalmail.com/track-your-...

and buy some beers, that may possibly arrive, and if they do, there's a slim chance they'll be undamaged, here:

https://www.madebymartyn.co.uk/produc...

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