How to Handle Client Cancellations

Every therapist will have a cancellation at some point in their career. Clients get sick, they forget about their appointment, their car breaks down, etc. Therapists need to have a cancelation policy to prepare for cancellations and to help clients understand what the proper procedures are for canceling. There are multiple options for cancellation policies that therapists can have, depending on your business preferences.

In this week’s episode, I discuss the importance of having a cancellation policy and share some examples of policies you can have. I also provide tips for how to convey the policy to clients and how to implement it when needed.

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Welcome to The Keys to Therapy! I’m Samantha Newton, a licensed mental health therapist and owner of The Therapy Suite PLLC. I create videos for aspiring, new, and established therapists to provide support and help increase knowledge about being a therapist.

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*This video was created for aspiring and current therapists. It is based on my personal experiences and is not the only source of information regarding becoming a therapist/life as a therapist.

*This video is not intended as professional or legal advice. For therapists: Please seek the services of a professional (your licensing board, clinical supervisor, liability insurance representative, etc.) if you need advice pertaining to yourself and your current experiences.

*You may see a dog or two behind me during videos. Those are my coworkers and an essential part of the team :)