Navigating Enterprise Software Implementations: Deciphering Vendor and Client Responsibilities

This webinar was hosted by two industry experts, Alpine's Managing Director, David Fredericks, and Raymour & Flanigan's Director of Business Solutions, Chris Hatch. They both showed a look at the vendor and client responsibilities involved in a dynamic WMS implementation.



Topics include:


1. Implementation Overview: Uncover the fundamental aspects of WMS implementation.


2. Responsibilities and Expectations: Delve into the distinct responsibilities of both vendors and clients.


3. Capacity and Expertise: Assess the necessary capacity and expertise required for successful implementation.


4. Change Management Requirements: Identify and address the requirements to facilitate smooth transitions.


5. Integrations: Understand the importance of integrations in the implementation process.


6. Road Map to Success or Dead Ends: Identify potential pitfalls and dead ends to avoid.


7. Configuration Overload: Mitigate challenges associated with excessive configurations.


8. Design and Process Needs: Optimize the synergy between design and operational processes.


9. Customizations vs. Operational Process Changes: Determine when configurations fall short, necessitating process changes.


10. Process Documentation: Differentiate between generic and design-specific process documentation.


11. Testing: Navigate through various testing phases & clarify ownership and responsibilities during each testing stage.


12. Training: Implement effective training strategies.


13. Go Live Support: Develop a robust support system for the Go Live phase.


14. Problem Escalation Plan: Establish a problem escalation plan for timely issue resolution.


15. Refresher Training: Implement refresher training to optimize system usage.


Featured Speakers:
David Fredericks, Managing Director, Alpine
Chris Hatch, Director of Business Solutions, Raymour & Flanigan