Episode 125: Chris Gannon with Bolay

In this episode of Corner Booth, hosted by Chris Tripoli, we explore the latest restaurant industry trends and best practices for independent operators. In this episode, Chris interviews Chris Gannon, co-founder and CEO of Bolay, a fast-casual dining concept celebrated for its fresh, bold flavors, gluten-free menu, and build-your-bowl concept. Gannon shares his journey from growing up in a hospitality-driven family to creating a brand that blends flavor profiles from around the world with proprietary spice blends and modern design, all while focusing on an exceptional guest experience.



The discussion dives into operational excellence, emphasizing consistency in execution, food safety standards, and strategies for restaurant expansion. Gannon highlights the importance of selecting talent over simply hiring staff, building a culture rooted in hospitality and teamwork. He also addresses labor challenges, guest satisfaction, and the role of community involvement and philanthropy in driving brand awareness and loyalty.



Finally, the episode examines the impact of restaurant technology, including online ordering, third-party delivery, loyalty apps, and digital platforms. Gannon explains how Bolay adapted early to convenience dining and post-COVID trends, implementing dedicated to-go stations to ensure order accuracy and smooth operations. Whether you’re interested in fast casual dining, restaurant marketing strategies, or franchise opportunities, this episode offers actionable insights to help you engage your team, delight your guests, and grow your business.



Looking ahead, Gannon shares Bolay's vision for growth, including plans for franchise opportunities, regional expansion, and partnerships that align with the brand’s commitment to hospitality excellence and healthy dining options. With 23 locations and a strong foundation in operational consistency, Bolay is poised to become a nationwide leader in the fast casual dining space. This episode is a must-listen for operators seeking inspiration on scaling their concept while maintaining quality, culture, and guest satisfaction.