Wheelchair Ramp Troubleshooting: Don’t Miss These Simple Checks For Your Accessible Van

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When a wheelchair ramp refuses to deploy, it can derail your day—fast. In this step-by-step guide, we reveal the most common reasons a ramp won’t work and show you simple, proven checks you can do yourself to get moving again. Perfect for wheelchair vans and wheelchair accessible vans used by handi-transit, adult day programs, and community transport teams. 

What you’ll learn (and fix) in minutes
▸The #1 culprit: Interlock not sending power—how to confirm the green light and what it means. 
▸3 essential safety conditions to enable your ramp: transmission in Park, parking brake engaged, doors fully open (listen for the “click”). 
▸Extra checks that solve most “stuck” ramps: clear the ramp path, verify vehicle battery health, reset the manual release handle. 
▸When routine service is due (every 6 months or ~750 cycles) and how that prevents mid-route issues.

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0:00 Wheelchair Van Ramp Not Working
0:33 The Interlock System
0:54 Problem #1 Van is not in Park
1:06 Problem #2: Parking Brake Not Engaged 
1:18 Problem #3: Doors Not Fully Open
1:40 Problem #4 Ramp Path is Blocked
1:54 Problem #5 Battery is Low
2:07 Problem #6 Manual Release Handle is Up
2:24 Problem #7 Ramp Needs Servicing
2:41 When to contact customer service 

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About This Video:
Welcome to The Mobility Channel: Wheelchair Accessible and Mobile Medical Vans! Each video dives deep into how communities across Canada can improve mobility for all. From personal stories to innovative transportation solutions, we bring you insights and inspirations to foster community support and enhance accessibility.