The Future of Agentics and Experience Orchestration
Автор: Channelnomics
Загружено: 2025-09-11
Просмотров: 45
At the Genesys Xperience in Nashville, Larry Walsh explores how Genesys is shifting from contact center software to “experience orchestration” powered by AI agents. He discusses what this transformation means for enterprises, customer experiences, and — most critically — partners. As AI makes agent deployment easier for end customers, the value of partners will increasingly lie in guiding strategy, aligning business processes, and orchestrating outcomes across ecosystems with players like ServiceNow and Salesforce.
More about Larry Walsh:
• LinkedIn: / lmwalsh2112
• Twitter: / lmwalsh_cn
• Official Bio: https://channelnomics.com/team/larry-...
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