TotalTech Accelerator Live/Online Training Overview
Автор: Total Seminars
Загружено: 2025-04-01
Просмотров: 106
In this video, Darrell Gleinser—founder of GCS Technologies, a successful MSP in Austin, TX—shares how he scaled his business to $10M while building a strong pipeline of talent. Darrell discusses the 12-week training program he created to fast-track entry-level NOC technicians (L1s) into more advanced roles (L2s). The program blends hands-on work with daily training in core MSP tools, communication skills, documentation, and technology fundamentals.
The goal? Build confidence, reduce ticket escalations, and protect your senior techs' time. Darrell also emphasizes the importance of weekly assessments to identify top talent early—and make quick decisions on those who may not be a long-term fit. A must-watch for MSP owners looking to create a strong farm system for technical talent.
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