SAP CX AI Toolkit for Sales & Service

Reimagine Sales & Service with SAP CX AI Toolkit!
In this video, discover how the SAP Customer Experience (CX) AI Toolkit empowers sales and service teams to work smarter, faster, and more effectively using embedded artificial intelligence.

Whether you're closing deals or resolving customer issues, AI takes the guesswork out and puts insight at the center of every interaction.

What You’ll Learn:
AI-Driven Sales Recommendations.
Get intelligent product suggestions, pricing optimizations, and next-best-action prompts to guide every sales conversation.

Smart Service Assistance.
Automatically summarize interactions, generate case responses, and recommend solutions based on past tickets and customer data.

Real-Time Sentiment & Intent Analysis.
Understand customer tone, urgency, and expectations during interactions, allowing reps to respond with empathy and accuracy.

Embedded Intelligence Across SAP Sales & Service Cloud.
AI is seamlessly integrated into everyday workflows, from opportunity management to service case handling.

End-to-End CX Insights.
Use customer history, preferences, and predictive analytics to personalize experiences and build loyalty.

Who Should Watch?
Sales reps, customer service managers, CX leaders, SAP consultants, and anyone looking to drive productivity and personalization with AI.

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