Building a T-Mobile customer support AI agent that troubleshoots complex questions | Making Bots

Download the template project with all prompts (note: some variables may not copy across, so be sure to open the logic blocks/API calls to make sure all variables are in place) here: https://creator.voiceflow.com/dashboa...

00:00 Introduction
01:30 Language is ambiguous
05:15 How we design for ambiguity
09:06 Beginning to build our T-Mobile agent
12:23 Check if a clarifying question is needed
17:53 Knowledge base API
19:10 Creating a clarifying question
22:58 Creating a follow-up question
24:42 Showing off the completed agent
29:30 Q&A What links can go in the KB?
31:41 Q&A Recommendations to program your own chatbot
35:17 Q&A Prompt engineering process
37:07 Q&A Encountering latency issues
40:19 Q&A Integrating with interfaces
41:47 Q&A Calling the KB via chunks
43:10 Q&A GDPR regulations and server location
44:14 Q&A Caching computed responses
44:44 Conclusion

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