The Future of Credit Unions: Embracing AI and Data Governance

In this episode, Kris Kovacs hosts Troy Wyatt, CEO of D8taOps, and Shawn Gilfedder, CEO of Kitsap Credit Union, to discuss the transformative impact of agentic technology on credit unions. The conversation begins with an introduction to the participants and a brief overview of their organizations. Shawn shares insights into Kitsap's journey towards leveraging data and AI to enhance member experiences, emphasizing the importance of internal culture and collaboration in adopting new technologies. Troy elaborates on how D8taOps supports credit unions in managing their data effectively, enabling them to create personalized services for their members. The discussion also touches on the recent changes in Washington state law that allow credit unions to make direct equity investments in tech companies, highlighting Kitsap's pioneering role in this area.

As the conversation progresses, the speakers delve into the challenges and opportunities presented by agentic technology, including the need for a cultural shift within organizations to embrace innovation. They discuss the importance of understanding business processes and data governance, as well as the potential for AI to enhance operational efficiency. The episode concludes with reflections on the future of credit unions in a rapidly evolving technological landscape, emphasizing the need for continuous learning and adaptation to meet member needs effectively.

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Chapters

00:00 Introduction and Podcast Setup
01:30 Understanding Agentic Technology in Credit Unions
03:16 Kitsap Credit Union: Mission and Growth
04:14 D8taOps: Revolutionizing Data Architecture
06:08 Internal Focus: Enhancing Employee Experience
09:04 Overcoming Data Barriers in Credit Unions
11:02 Change Management and Organizational Culture
13:21 Design Partnerships and Custom Solutions
16:08 Integrating Core Data into New Processes
19:33 The Role of Data in Member Experience
22:58 Personalization through Data Ownership
25:04 Engaging with Credit Unions: The Ideation Process
27:07 Preparing for Change in Credit Unions
29:30 Transforming Roles in Customer Service
32:02 The Importance of Business Understanding
34:57 Innovative Investment Strategies
39:02 The Value of Partnership and Investment
44:05 Navigating Change and Expectations
49:35 Achieving Efficiency in Financial Services