How to Handle Difficult Conversations

Conversations get difficult when disagreement, emotions, complexity, and consequences combine. Unfortunately, this happens a lot. So, a manager needs to know how to handle difficult conversations. So, let’s take a look at what to do.

Do you want a concise, yet precise, description of how to deal with common management challenges? This is one of a series of videos for you! See them all at https://t.ly/YOUzL

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📚 BOOKS I RECOMMEND ON THIS TOPIC
Dealing with Difficult People
https://geni.us/uaBEjq
How to Speak so People Listen
https://geni.us/HSPL


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🔖 CHAPTER MARKERS
00:00 - Difficult Conversations
00:32 - Overview of Difficult Conversations
01:23 - Step 1: What Matters? Prepare Carefully
02:17 - Step 2: Let’s Feel Safe: Choose the Right Setting
03:38 - Step 3: Truths: Begin with an Open and Curious Mindset
05:19 - Step 4: Story-telling: Use Active Listening and Validate Feelings
06:08 - Step 5: Share Feelings: Stay Calm and Control Emotions
06:46 - Step 6: Future Thinking: Collaborate on Solutions
07:47 - Step 7: End on a Positive, Action-oriented Note
08:36 - Afterwards: Follow-up


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