The Art of Listening for Learning & Development Teams

In this episode, hosts Miriam Taylor and Dr. Jerry Zandstra dive into a skill that’s essential but often overlooked: the art of listening. They cover why truly listening, beyond just hearing words, is a rare but powerful skill that can really impact learning teams, internal partnerships, and organizational culture.

Learn practical tips for making listening an intentional practice in busy work environments and see how this skill can deepen empathy, build psychological safety, and create more effective, learner-centered solutions.


What to Expect:

• Why listening is a superpower for learning teams and why it’s rare today
• The profound impact of being truly heard, both professionally and personally
• How intentional listening can build loyalty, trust, and collaboration within teams
• Techniques for listening deeply amid busy schedules and back-to-back meetings
• The role of listening in creating safe spaces and better learner experiences
• Real-world stories illustrating the power of listening in corporate settings
• How listening influences stakeholder engagement, needs assessments, and design decisions

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