Salesforce Employee Service Data Model

Salesforce Employee Service Data Model

Diagram Scope

Entities and relationships that help with streamlining the human resource (HR) service processes for businesses.

Entities (objects) Included

Account, Associated Location, Case, Contact, Employee2, Internal Organization Unit, Location, Person Account, Requests, User

Employee Service
Employee Service is a new solution that is geared toward streamlining the human resource (HR) service processes for businesses. In this release, we’re introducing the Employee Hub and HR Service Workspace features.

Simplify Information Access, Service Requests, and Case Creation with Employee Hub
Employees can use Employee Hub to read knowledge articles for solutions to common problems, quickly navigate to important and frequently used resources and pages, submit service requests through Service Catalog, and obtain manager approvals. For further support, employees can create cases or contact human resource (HR) personnel through the email, voice, and messaging channels. Employees can also manage their own profile information. Administrators can customize the Employee Hub template based on organization needs and employee preferences.
Manage Employees and Inquiries Effectively, and Resolve Cases Efficiently with HR Service Workspace
Human resource (HR) personnel can use HR Service Workspace as a one-stop solution to create, update, and delete employee records; get a comprehensive understanding of employees; communicate with employees; create and track cases; and resolve service requests. With Workday integration, administrators can also create employee records through Workday. Administrators can create profiles and provide appropriate access to employees in bulk.
New and Changed Objects
Use the new object in Employee Service to store employee information. The EmpUserProvisionProcessErr object, which represents an employee-user provisioning process error, has a new AccountId field.