How Wolt's Product Management Strategy Dominated the Market | Gokul Nath Sridhar

In this conversation, Gokul Nath Sridhar, Head of Product at ‪@wolt3241‬ , reveals the story behind Wolt’s market dominance. From navigating the challenges of the pandemic to building a product management strategy that drives sustainable growth, Gokul shares valuable insights into adapting to local markets, balancing stakeholder needs, and creating a loyal courier network. He dives into the concept of super apps and the competitive landscape of delivery services, while also reflecting on the importance of treating couriers as customers. Tune in to discover the product management secrets that helped Wolt thrive in an ever-evolving industry!

Gokul Nath Sridhar:   / gokulnathsridhar  
Post for this episode: https://product-founder.com/how-wolts...

00:00 Introduction to Gokul Nath Sridhar and Wolt
01:59 Navigating Challenges During the Pandemic
05:00 Wolt's Strategic Focus and Growth Post-COVID
09:10 Adapting to Local Markets and Consumer Behavior
11:57 The Concept of Super Apps and Future Directions
14:51 Balancing Stakeholder Needs in a Three-Sided Marketplace
16:59 Courier Loyalty Program: Design and Implementation
20:53 Gamification and Its Impact on Couriers
24:07 Challenges in the Delivery Market and Seasonal Variations
27:28 Customer Support Dynamics
28:45 Challenges in Building Geolocation Products
31:57 Complexities of Delivery Services
35:52 Incentive Structures in Delivery
38:06 The Role of Product Managers
44:49 The Future of Product Management
46:00 Work-Life Balance Myths


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