Identify the Problem | Software VS Hardware | Using the Troubleshooting Best Practice Methodology

You must assess if and issue is related to hardware or software.

This assessment is crucial as it directs your troubleshooting efforts.

Each computer component requires specific troubleshooting skills and tools.

To identify if a problem is hardware or software-related, observe if the issue occurs when using certain hardware like an external optical drive or a USB hard drive.

If so, it's likely a hardware issue.

The determination process often relies on personal experience.

You'll encounter unique software problems requiring specific solutions, including reinstallation of an application or the operating system.

If ineffective, restoring the entire system from a backup may be necessary.