How Citi's Internal Audit Team Drives Change by Building Strong Relationships

Join Richard Chambers for a new episode of his Agents of Change video series, featuring conversations with internal audit leaders from some of the world’s most prominent organizations about innovation in the profession.

In this episode, Richard sits down with Theresa Grafenstein, Global Chief Auditor, Technology at Citi, to discuss the transformational changes she’s been able to drive by building strong relationships across the organization, including:

• Blazing trails to orchestrate the first phishing attack training at the U.S. House of Representatives.

• Investing time on the front end to turn skeptics into advocates for ambitious new projects.

• Working with the Citi innovations team to find opportunities to leverage technology to automate, navigate millions of records, know if a metric is in or out of risk appetite, and more!

𝗪𝗔𝗧𝗖𝗛 𝗧𝗛𝗘 𝗙𝗨𝗟𝗟 𝗩𝗜𝗗𝗘𝗢 𝗢𝗥 𝗦𝗞𝗜𝗣 𝗔𝗛𝗘𝗔𝗗 𝗧𝗢 𝗧𝗛𝗘 𝗧𝗢𝗣𝗜𝗖 𝗬𝗢𝗨❜𝗗 𝗠𝗢𝗦𝗧 𝗟𝗜𝗞𝗘 𝗧𝗢 𝗦𝗘𝗘!
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𝗧𝗔𝗕𝗟𝗘 𝗢𝗙 𝗖𝗢𝗡𝗧𝗘𝗡𝗧𝗦:

0:00 - Introduction
1:20 - Internal Auditors as Agents of Change
2:26 - How Receptive have Members of Management and Boards been in the Organizations you've Served?
4:25 - Taking a Different Approach to Help the Organization Improve
7:55 - First Becoming Change Agents in the Internal Audit Function
10:50 - Technology as a Capacity Multiplier
13:25 - Audit Team's Reliance on Technology
15:41 - Courage
17:19 - Biggest Challenge for Professionals in the Decade Ahead


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