“Deny, Delay, Defend” — How Insurance Companies Stall Claims

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Insights
00:00 – Chad T. Wilson Law Firm
00:22 – Coming Up...
01:02 – Introductions, Background & Setting the Stage
04:18 – Getting Started in Roofing & Early Lessons
09:55 – Field Experience vs. Office Decisions
15:40 – Sales, Trust & Customer Expectations
21:30 – Hiring, Training & Building the Right Team
27:10 – Leadership Mistakes & Hard Business Lessons
33:05 – Marketing, Branding & Standing Out Locally
39:22 – Operations, Systems & Daily Accountability
45:40 – Scaling Challenges & Growing Without Chaos
52:18 – Industry Changes & Where Roofing Is Headed
58:30 – Personal Growth, Mindset & Work–Life Balance
01:05:12 – Advice for New Contractors
01:11:20 – Final Thoughts, Takeaways & Closing Remarks
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