Auditing IT Managed Services Contracts: From SLA to Control | IT Audit Webinar | GISA Council |

Auditing IT Managed Services Contracts: From SLA to Control

As organizations increasingly rely on IT managed service providers, auditing these arrangements has become critical to ensure service delivery, information security, regulatory compliance, and effective risk management.

In this webinar, we take a practical audit-focused approach to understanding how IT Managed Services Contracts are reviewed—moving beyond contractual language to assess how Service Level Agreements (SLAs) translate into real operational and security controls.

Key topics covered in this session:

• Understanding IT Managed Services contracts from an audit perspective
• Reviewing SLAs and identifying audit-relevant metrics
• Governance and oversight expectations in managed services
• Assessing operational, access, and information security controls
• Third-party risk considerations and common audit gaps
• Linking contractual obligations to control effectiveness

This session is especially relevant for IT Auditors, Internal Auditors, Risk & Compliance professionals, GRC teams, and professionals involved in third-party risk management.

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🔹 AISA (Associate Information Systems Auditor) – Practical IS Auditing Training
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