Motivating Technicians & Mastering Reviews | EP 208

In this episode, Allan Draper sits down with Taylor Olson, CEO and co-founder of Applause, the employee engagement and performance platform designed specifically for home service companies.

Taylor, who many in the industry know as the co-founder of Slingshot, shares his journey of building solutions that bridge the gap between technician performance, customer experience, and company growth. Together, Allan and Taylor dive deep into how Applause is helping pest control companies motivate their teams, generate more Google reviews, and retain top talent in a competitive market.

They discuss what true technician engagement looks like, how recognition and accountability can transform a company culture, and why the best-performing PCOs are focusing on their people just as much as their processes. Taylor also shares insights from the early days of Slingshot, the lessons learned from scaling quickly, and how those experiences shaped his vision for Applause.

Whether you’re a small business owner looking to improve morale or a growing operator focused on building a stronger team, this episode is packed with actionable strategies, mindset shifts, and proven methods to help you lead better and grow faster.

Show Notes:
Learn more about Applause: https://www.applausehq.com/

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