Why Every MSP Needs a Disney Experience Approach

Discover the hard truths about how MSPs sabotage their growth with common misconceptions in sales and operations. If you're tired of hitting growth plateaus, this episode is a wake-up call.

Summary: In this transformative episode, we dive deep into the operational challenges and cultural gaps that inhibit MSP growth. Our guest, Dean, reveals why the traditional hiring mindset fails and how a service-driven approach can turn the tide. Learn how to strike the perfect balance between sales and ops for a thriving MSP business.

🔍 Key Topics Covered:
• The unspoken rift between MSP operations and sales teams
• Why overdelivering may be silently killing your MSP's growth
• Real-world examples of successful client experience transformation
• The secret to sustainable scaling in the MSP world
• Practical hiring strategies that attract the right talent
• How MSPs can harness the competitive edge of a Disney-like client experience
• Vendor event challenges and the untapped opportunities for learning

⏱️ Timestamps:
1. 0:00 - Introduction
2. 2:10 - The MSP Vendor-Event Paradox
3. 10:30 - Sustainable Scaling: Beyond Sales and Ops Conflict
4. 18:15 - Hiring Strategies for MSP Growth
5. 30:45 - The Real Cost of Overdelivering
6. 40:20 - Delivering a Disney-Level Client Experience
7. 50:10 - Wrapping Up: Key Takeaways

CTA Section:
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